Our goal is to offer you the best shipping options,no matter where you live. We deliver to thousands of customers worldwide everyday and we strive to provide you with services of the highest level.

A. The time frame of an order delivery is divided into processing timeand shipping time in two methods:


  • Processing time:1-3 Days
  • Expedited Shipping time:5~8 Business Days
  • Standard Shipping time:7~12 Business Days

  • B. Shipping methods:Standard Shipping or Expedited Shipping
    C. Shipping fee:Free shipping for all orders over USD$ 60 except Expedited Shipping



    1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

    2) After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped out.

    3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

    4) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 25 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 30 days of the order date.

    5) Please do not hesitate to contact us if you have any questions about your order.Email support@horigen.cn

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